Delivery Information

Free UK standard delivery on all orders over £35



UK mainland Standard Delivery is £3.95 for orders under £35

UK mainland Standard Delivery orders are sent by Royal Mail Recorded Delivery and are usually delivered within 2-5 days of receipt.

Special Next Delivery is available (£5.95) on orders placed before 2pm, subject to availability and excluding weekends and public holidays. Delivery is scheduled before 1pm the next day.

International Delivery is charged according to the weight of your order and the destination. It is calculated at the checkout. Please allow 5 working days for delivery to countries in the European Union, USA & Canada and upto 10 working days for all other destinations. Orders are sent by Royal Mail Airsure or International Signed For service, depending on destination country.(Orders from outside the UK & European Union are VAT free. Please note, that the VAT charge will be deducted from these orders at the checkout.)

A signature is required on delivery of all orders. Please ensure that someone is available to sign for your order at the delivery address.

Overseas Orders are sent by recorded Royal Mail Airsure Service. Delivery times will vary between 3 days and 15 days, depending on the destination country.

Returns

Customer satisfaction is our aim If the product you receive is not suitable or faulty, return it within 7 days for a refund. Unsuitable goods must be returned in their original packaging and unopened to qualify for a refund. Please note that if you return goods on an order that qualified for free standard UK delivery, a delivery charge (currently £3.95) will be deducted from your refund if the total of the original order minus the value of the returned goods falls below the threshfold value for free delivery. (currently £35). Unwanted goods returned in an unsatisfactory condition will be returned to the customer and will be subject to a £2.50 handling charge per item to cover the cost of postage and administration. This does not affect your statutory rights as a consumer. Please note that postage costs are not refunded on goods returned that are unsuitable or wrongly ordered. Goods that arrive damaged must be returned in their original packaging before a refund can be given or a replacement sent. We will refund the cost of return postage in these circumstances. All returned goods should be sent by Royal Mail Recorded Delivery Service. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm